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ARRIVAL
Frequently Asked Questions
| Q. |
My baggage was damaged during the flight. What should I do?
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| A. |
Damaged items should be reported to and viewed by the Airport Baggage Service Office immediately upon arrival. Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department- (link to 3.9.1 Customer Relations Feedback) click on this link for more information. If you have a travel insurance policy, you can submit your claim to your insurance company along with the report form you received from UIA. |
| Q. |
My luggage was lost during my trip. Where should I report this?
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| A. |
You must report damaged or lost luggage immediately at the airport upon arrival and complete a Property Irregularity Report –PIR.
Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department-click on this link (link to 3.9.1Customer Relations Feedback)for more information. If you have a travel insurance policy, you can submit your claim to your insurance company along with the PIR Form. |
| Q. |
Can you give me information about the status of my delayed baggage?
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| A. |
You can check the status of delayed baggage online by following the ‘Baggage Tracing’ link on www.flyuia.com. Alternatively, you can contact us by phone using the telephone number listed on the PIR form. |
| Q. |
Can I report my delayed luggage online?
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| A. |
This service is currently not an option; luggage that has been delayed must be reported at the arrival airport immediately and before you leave the baggage claim area. However, you can check the status of your missing luggage online and download a baggage information form. |
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