Please check with the nearest Embassy or consulate of the country of destination for the required travel documents.

Passengers will be served a complimentary snack or meal appropriate to the time of day and the length of the flights. We can also offer you special vegetarian or kosher meals. Please specify your preference when making a booking with a minimum of 48 hours notice. If you change your booking, we advise you to remind your travel agent or UIA booking service that you have ordered a special meal.

UIA operates Boeing 737-300, 737-400, 737-500 and 737-800 aircraft.

Use of a laptop is permitted during the flight when the "Fasten seat belt" sign is switched off, i.e. not during take-off and landing periods. The laptop also has to be switched off when requested by the crew.

Yes, you may check the latest information regarding flight departures and arrivals by clicking here.

Yes, you may to charter a UIA Boeing 737 for up to 160 passengers on either an ad-hoc or series basis. Contact our Charter Department for a quotation.

In general, there should be no objection to travelling by air during pregnancy. However, it is always a good idea to consut your doctor before you take a flight. All expectant mothers after 28 weeks of pregnancy should have a doctor’s certificate confirming their term of pregnancy.

You can reserve a flight which departs from a country other than where you reside provided you book online at www.flyuia.com. The fare will be converted into your payment card billing currency by your bank card issuer.

Please click on this link for information on travelling with pet animals.

If you book your tickets online, your flight will be operated by UIA or one of our code-share partners. If your flight is operated by another airline, it will be shown during the booking process.

Flying is commonly recognized as being the safest mode of transport. Besides that, UIA has been awarded the IOSA - the IATA Operational Safety Audit certificate, meaning the airline's operational and safety standards are fully in line with international requirements.

To book a return fare online you must return from the same airport. However, it is possible to make two separate one-way reservations and pay two one-way fares in order to make a ‘Multi City’ booking.

All of UIA flights have a non-smoking status.

Yes, all medicines for the entire duration of your travel may be carried in hand luggage provided that the prescription is in your name.

We do recommend that you have a travel insurance policy that may help you recover cancellation fees in the event of illness, etc. We suggest that you contact your travel agent or insurance broker to ensure that you buy a policy that is appropriate to your situation.

Special baggage can be transported on most UIA flights based on request and availability. Please click here to contact a UIA office.

The fare conditions will be displayed as each fare type is selected and a summary will be included on the Confirmation Page and on your e-ticket confirmation.

Lounge access is available to business class passengers and selected Panorama Club members.

UIA serves peanuts as snacks and there may be traces of peanuts in food products served on board.

If there is a problem during the booking process or for some reason your bank card is declined, you will normally see an error message and will be instructed to start again. Unless you receive a confirmation e-mail with a 5 character Booking Reference (Example: R6TH5) you have no reservation and your card will not be debited.

You can purchase travel insurance here, or from an insurance broker or a travel agent.

Follow the links to our Timetable where you can check flight information or download our timetable in Excel format.

Cookies have to be enabled in order to use the UIA booking engine site, www.flyuia.com.

You can make a reservation for up to five passengers on our website, www.flyuia.com website. If you wish to make a reservation for six or more people please contact your local UIA office or travel agent.

For a complete list of Ukraine International Airlines destinations, please see our route map.

It is currently not possible to make changes online. Please check the fare conditions before trying to make a change or cancellation. Please use our contact us service to request a date change.

At present it's not possible to cancel online. To avoid possible 'No Show' fees please cancel your ticket in advance. Please click here to contact us.

Whether you can get a refund depends on the conditions that apply to your fare. If you booked online please contact us for information on the cancellation conditions attached to your fare.

If you book online you will be issued an 'e-ticket' which is automatically sent to you by e-mail 2-3 minutes after you have completed your booking. Simply show a printout of this e-mail for check-in purposes. Provided there are seats available it is possible to make an online booking up to two hours before departure.

Whether or not you can make a change in your ticket depends on the fare conditions that apply; a summary of the fare conditions are displayed during the online booking process; generally the lowest fares have strict conditions with regards to date changes and cancellations. If you do need to change a reservation please do so at least 24 hrs before departure.

If your booking was successful, a Confirmation Page will be displayed, and within 2-3 minutes you will receive an e-mail receipt and an e-ticket. If you have any questions, please contact us.

When flying with UIA or one of its code-share partners, you do not need to reconfirm your flight.

The price of your ticket is composed of a flight fare, airport taxes and any surcharges. When you compare air fares you should compare the total costs and not only the flight fare. Flights involving a change of flight will incur extra airport taxes and therefore direct flights are usually less expensive.

If no booking confirmation was sent to you after you've completed your payment, please contact our BookingHelp .

The last step of our online booking process is the confirmation page showing a 5-character Booking Reference number. Normally within 2-3 minutes you will receive an e-ticket Confirmation and Receipt to the e-mail address you entered as you made your booking.

Your e-ticket Confirmation Receipt that you will receive by e-mail is your proof of payment and is generally accepted by any official bodies as a proof of payment.

Yes, there is no difference between a paper ticket and an e-ticket for the check-in process.

We offer the following payment method options: paying by credit or debit card (MasterCard, Visa Electron, VISA, American Express) and via a bank transfer (only on the territory of Ukraine).

You may check-in online and select your seat. Please find more detailed information in our “web check-in” section.

E-tickets can be booked in exactly the same way as paper tickets: through www.flyuia.com, our call centres, or a travel agent. When booking a regular fare online, an e-ticket will be issued automatically.

If you saw the Confirmation Page displayed but you have not received your e-ticket, it may be because you entered an incorrect e-mail address. If you do not receive a confirmation by e-mail within one hour after completion of your booking, please contact UIA Booking Help office.

As your reservation was made through a travel agency, all requests, inquiries and changes before departure should be directed to the travel agency where you purchased your ticket.

The lowest fares are normally offered on flights at off-peak times such as mid-week or during off-peak times of the year. Our online booking facility will display available flights before and after the dates you selected. You also have the option of searching for the lowest fares by including plus or minus 3 days to your travel dates.

Detailed information about children travelling with UIA can be found on this page. Please note that online booking for unaccompanied children is not available on flyUIA.com.

The number of seats allocated to each fare type is limited and it’s possible that the fare that you first saw is no longer available. In general, the earlier you book, the more chances that the lowest fares are still available.

A Passenger Name Record (PNR) is a 5-characther reference number generated by our reservation system that contains all the information required for the entire itinerary.

An e-ticket is the electronic version of a conventional paper ticket. It is an electronic record kept in a computer database and used instead of a printed paper ticket.

Because of privacy and security regulations UIA cannot provide information on passengers.

There are several taxes on airline tickets including airport taxes, security charges and fuel surcharges. The amount of the airport tax depends on your departing airport as well as on your destination. Because taxes are incurred in a specific country currency, they may change due to currency fluctuations.

You will be eligible for an upgrade (for which you will pay additionally) depending on the conditions applying to your ticket fare. For details, please contact us.

At the security checkpoints, all hand luggage goes through a scanner on a conveyer belt. At this point your hand luggage is also checked for liquids. You must present all liquids separately when your hand luggage is checked. Your transparent plastic bag must be closed, and your containers of liquids must fit in it comfortably. Coats, jackets and electronic equipment such as laptops must also be presented separately for inspection.

A summary of the fare conditions will be displayed during the selection process on Page 2 and before you confirm your selection. When you finalise your reservation and authorise payment you will be asked if you accept the fare conditions, and the conditions of carriage.

Whether a ticket can be changed depends on the conditions which apply to it. Please contact us and we will advise you of the options.

One adult passenger can travel with up to two infants. The fare charged for the first infant will be the infant fare whilst the fare charged for the second infant accompanying the same adult will be the child fare. A confirmed seat will be required for at least one of these infants.

Yes, you can still do your duty-free shopping at EU airports after passport control. Liquids and gels that you buy after the ticket and/or passport control will be packed and sealed for you as necessary by the shop. The seal is valid for one day. If you must change to another plane, you may not break the seal until you reach your final destination.

Yes, babies under two years of age travel at a reduced fare but are not given a separate seat on board.

UIA constantly reviews the Fuel Surcharge based on fuel costs throughout the route network and international currency exchange rates. Once you book and pay for your ticket the price will not normally increase.

Such option is not available. There are formal procedures required for a child travelling without an adult and therefore you must make a booking with a UIA office or travel agent.

The Ukraine International AirlinesGeneral Conditions of Carriage can be found here.

Please select another language on top of the page. The complete web site is available in English, Ukrainian and Russian languages while the online booking engine is also available in French, German, Italian and Spanish.

If you are travelling to Ukraine we recommend our partner tour operator, Panorama Tours. Hotel reservations services are offered by Octopus Travel. Choose from over 23,000 discounted hotels worldwide. With a range of hotels from budget to luxury, large chain hotels to boutique properties, there’s something for everyone.

For information on personal data, please check our Privacy Policy statement.

The carrier’s liability can be found in the Conditions of Contract.

When you travel with Ukraine International Airlines, you can rent a car at special rates from our partners, Budget or Sixt. There are rental locations at airports in Ukraine such as Kyiv, Lviv, Simferopol, Odessa, Donetsk, Dnipropetrovsk, and Kharkiv, as well as in all UIA destinations in Europe, Georgia, Russia and Middle East.

Price of ticket for infant depends on chosen fare. Generally, babies under the age of two travel at a reduced fare but are not given a separate seat on board.

It depends on the kind of error message you got. The problem might be that the connection speed is too slow or that the server is dealing with a heavy load at that time. In this case, please try to download a bit later.

Unsubscribing from the newsletter can be done online.

Your baggage allowance depends on your routing and class of travel. If you are booking online with www.flyuia.com your allowances will be displayed as part of the 'Fare Conditions' section and will be printed on your e-mail Confirmation Receipt. For general information on baggage please click on this link

To allow you ample time to check in, pass immigration, undergo security check(s) and reach your gate before boarding time, we advise you to be at the airport at least 120-180 minutes prior to departure. Please note that check-in finishes 40 minutes before departure and you will not be allowed to travel if you check in late. If you fail to check in by the pre-announced flight closing time, we reserve the right to cancel your reservation and to deny boarding. Please note that if you fail to check in on time you will not be eligible for Denied Boarding Compensation.

Please click here for information on UIA’s hand baggage regulations, tips and allowances.

You can bring alcoholic drinks on board, however, you are not allowed to consume them. You are allowed to bring baby food and medication that you need during the flight. You may be asked for proof that you need these items.

To find out more about prohibited items, please click on read more .

You are allowed to use your personal cellular phone on board when the aircraft is parked and at least one door is open. In addition, the Captain may allow the use of personal cellular phones during lengthy delays on the ground, even when doors are closed.

We offer a complimentary choice of hot and cold beverages on board (both alcoholic and non-alcoholic).

Electronic equipment with an aerial must be turned off from the moment you board the plane and during the flight. Electronic equipment without an aerial, such as CD/DVD/MP3 players, laptops or electronic games can be used during the flight and when the aircraft is on the ground. As soon as the ‘fasten your seatbelt’ sign comes on (during take-off and landing and sometimes during the flight), all your electronic equipment must be turned off and put away.

For details of our latest Sky Shop offering and prices please click here: Kyiv Duty Free.

Business Class passengers are offered a choice of international newspapers such as the FT or International Herald Tribune and a selection of Ukrainian newspapers and magazines.
A limited number of newspapers are available for Economy Class passengers.

You must report damaged or lost luggage immediately at the airport upon arrival and complete a Property Irregularity Report – PIR.
Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department. Please click on this link for more information. If you have a travel insurance policy, you may submit your claim to your insurance company along with the PIR Form.

Damaged items should be reported to and viewed by the Airport Baggage Service Office immediately upon arrival. Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department. Please click on this link for more information. If you have a travel insurance policy, you may submit your claim to your insurance company along with the report form you received from UIA.

You can check the status of delayed baggage online by following the "Baggage Tracing" link. Alternatively, you can contact us by phone using the telephone number listed on the PIR form.

This service is currently not an option; luggage that has been delayed must be reported at the arrival airport immediately and before you leave the baggage claim area. However, you can check the status of your missing luggage online and download a baggage information form.

No, you cannot transfer your miles, either to another Panorama Club account or to another frequent flyer program. Miles of two or three accounts cannot be combined. However, you can transfer/issue your award to any person of your choice.

Please keep the originals of your tickets/boarding passes and mail them (or fax a copy) to the Panorama Club office for mileage crediting. You can claim miles to be retroactively credited on your account for up to 6 months following the flight concerned.

For the automated tracking of your flights you should quote your Panorama Club membership number when making a reservation and present your membership card at the check-in desk before departure, this also applies to partner airlines.

Please note: If you take a flight with our partner Austrian Airlines, TAP Portugal, make sure to fax/mail a copy of the ticket and boarding passes to the Panorama Club office for mileage crediting.

Please note: According to our agreement with AIR FRANCE, KLM, SWISS and Etihad Airways miles for Partner`s flights are credited only if originals of boarding passes and air tickets are presented to Panorama Club office: 201-203, Kharkivske rd., room 716, Kyiv, 02121, Ukraine.

PIN-code is your Personal Identification Number, which you need to access your account via Internet. PIN-code is sent to a member with the confirmation letter via e-mail. If you forgot your PIN-code – click here and you will get one via e-mail. Alternatively, you may contact Panorama Club office.

Please contact the Panorama Club office to have your membership card re-issued.

Promotion codes are not available for purchase and are issued by Ukraine International Airlines for specific promotions. Shops, mobile phone companies, banks and other businesses use UIA e-Vouchers to reward their customers with discounted air travel.

For Panorama Club members: you can buy an e-Voucher discount using your miles. 

An e-Voucher code is a series of letters and/or digits, which allows the user to receive a discount on our published fares.

It depends on the Fare Type rules displayed on Page 2 of the booking process. Normal cancellation fees, administrative fees and change fees apply to fares booked using an e-Voucher.

The e-Voucher Code box is located towards the bottom of the ‘Book Flight’ panel on the left side of the Home Page

There is no minimum fare but if the value of an e-Voucher exceeds the value of the Fare or Total to Pay, there is no refund or credit.

An e-Voucher is valid for a specific number of passengers (check your e-voucher for details) and every passenger using the e-Voucher receives the same discount.

It depends on the type of e-Voucher you were provided. Please refer to the information you received with your e-Voucher.

When click the ‘SEARCH FOR FLIGHTS’ button on the home page the next page will display flight options. Click on the flights that you wish to book and the fare will be displayed in the ‘Fare Details’ box on the right side. If your e-Voucher discount applies to the flights you have selected the discount will be displayed. Your e-Voucher may not be valid on every flight/date combination so try different dates if your first choice is not available.

Some e-Vouchers permit children and Infants to be booked together with an accompanying adult. If your e-Voucher is valid for Adults only, you shall make a separate booking online to cover Children and Infants. NOTE: Unaccompanied children cannot be booked online and the ratio of Adults to Infants is strictly controlled.

Normally e-Vouchers can be used on Ukraine International Airlines operated scheduled flights only (3-digit PS flight numbers). However, there are exceptions: please refer to the conditions of your e-Voucher.

All reservations applying an e-Voucher to the fare are 'Instant Purchase' for online bookings on www.flyuia.com only.

Web check-in is available for UIA operating flights listed here .

You may be prevented from checking in if:
•    You have entered an incorrect booking reference (please check your booking reference number and try again).
•    You have misspelled your family name (please check it and try again).
•    You do not have a confirmed booking (please make sure that you have a confirmed booking).
•    You do not have a ticketed booking (please verify if your booking is ticketed).
•    In your reservation, you requested to travel as an unaccompanied minor or have indicated certain medical needs or a need for special assistance. Due to special servicing you require, please proceed directly to the airport to complete your check-in procedures.  
•    Your travel group may be too large. Currently, web check-in is available to up to 9 adult passengers travelling together. Please proceed directly to the airport to complete your check-in procedures. 
•    Occasionally, our flights may not be open for check-in due to operational requirements. We are sorryfor any inconvenience caused. Please try again later.

Web check-in services are available from 23 hours to 60 minutes prior to the scheduled departure.

If you have no bagage to check in at baggage drop-off counters please proceed straight to security control and then to the departure gates. If you do have bags to check in please proceed to the baggage drop-off counter or a check-in counter. Please note that you have to be present at the baggage drop-off counter no later than 40 minutes before your scheduled departure.

Yes, simply check in your baggage at the baggage drop-off counter at the airport. Please ensure that you provide sufficient time for this since you have to be at this counter no later than 40 minutes before flight departure.

Once you have reached the Boarding Pass page, and you have printed or forwarded your boarding pass to your e-mail address you have been checked-in on our system.

The UIA web check-in service, or cheking-in online, is a convenient way to check in for most of our flights. You may check in for your flight if you have a confirmed booking with UIA and have a valid e-ticket.

When boarding, please make sure you have brought your printed-out Boarding Pass and your passport.

Web check-in is available to all UIA passengers with the exception of the categories of passengers below:
 - passengers under the age of 18 who are travelling without passengers aged 18 years and over;
 - passengers who have indicated a need for special assistance, service or with medical assistance to be provided;
 - passengers travelling as part of a group of 10 or more people;
 - passengers travelling with an infant (infants).

UIA web check-in is available for electronic tickets only.

Yes, you may check in your travel companions as long as they are included in the same booking record as yours. Web check-in is limited to travel groups of up to 9 people. You can choose which companions you would like to check in, give those seats and send their boarding passes to them by entering their e-mail addresses when finishing the check-in Web process.

Of course, we accept bank transfer payments, as well as payments by American Express, Mastercard, Visa Electron and Visa credit or debit cards. Remark: payment via bank transfer is only available on the territory of Ukraine.

You can buy UIA tickets using a Visa, Visa Electron, Mastercard or American Express card. Please note: cardholders of Visa Gold, Visa Platinum and Visa Infinite will receive a 7%-discount in economy class and a 10%-discount in business class when buying tickets on our website, flyUIA.com.

Remark: this offer in valid for card emitted in Ukraine, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan and Uzbekistan.

Normally, your card would be charged just after you have received a confirmation. Then within three working days (depends on a bank)  the amount is charged from your account.

Unfortunately, not. The Confirmation Page contains complete data about your payment. Please contact your bank to ask for your account statement.

We use the latest technologies to ensure the security and safety of all your transactions on flyuia.com. To ensure the security of your payment card information when you book flights through flyUIA.com, we use the latest Secure Socket Layer (SSL) technology. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when confirming your booking and your credit card and other personal details will be protected by this technology. If you are restricted by the capabilities of your browser then you can use the non-secure mode. We recommend, however, that you upgrade to the latest version of any browser to allow you peace of mind during any further transactions. Card sales on our website are processed by WorldPay payment system.

Your payment card may be refused for a number of reasons such as a typing error; a technical error or a lack of available funds. Please contact us to find out the reason for refusal.

If none of these payment options is suitable for you, we recommend that you book your flight directly with a UIA office or with a travel agent who accepts cash payments.

On a Visa and MasterCard, the security code (CVV code) is located on the rear of the card and is made up of the last three digits of the number. On an American Express card, a four-digit number (CID code) is printed on the front of the card to the right and above an embossed fifteen-digit card number.